1. Information We Collect
We collect the following information when you use our services:
- Email address — for account creation and order delivery
- Payment information — processed securely by Stripe (we never store card details)
- Destination country — to provide appropriate eSIM plans
- Device information — for technical compatibility checks
- Usage data — to improve our services and prevent fraud
2. How We Use Your Information
We use your information to:
- Process orders and deliver eSIM plans
- Send transactional emails (confirmations, QR codes, receipts)
- Provide customer support
- Improve our products and services
- Prevent fraud and abuse
- Send marketing communications (with your consent)
3. Data Security
We use industry-standard security measures to protect your data:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- PCI DSS compliant payment processing
- Regular security audits and penetration testing
- Strict access controls and employee training
4. Third-Party Services
We use the following third-party services, each with their own privacy policies:
- Stripe — Payment processing
- SendGrid — Email delivery
- Cloudflare — CDN and DDoS protection
- Google Analytics — Website analytics
5. Your Rights
Under applicable data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Export your data in a machine-readable format
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
6. Cookies
We use essential cookies for site functionality and analytics cookies to improve our service. You can manage cookie preferences in your browser settings. Essential cookies cannot be disabled as they are necessary for the site to function.
7. Contact Us
For privacy-related inquiries, please contact us at:
Email: [email protected]
Address: EsimSuper Technology Co., Ltd, District 7, Ho Chi Minh City, Vietnam
Tax ID: 0318765432